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Exact Data

Exact Data

www.exactdata.com
What is your customer experience with Exact Data?

Exact Data Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Exact Data has 1.2 star rating based on 27 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Could use data for mailing i suppose, Great lying salemen.
    Cons: Salesmen deception, Worthless info sent to me, Awful data and awful people.

  • Recent recommendations regarding this business are as follows: "NEVER", "Block them from your inbox.", "Stay away. Save your money", "Don't use Exact Data.".

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Media from reviews

Don't ever use exact data
Exact Data - Worthless info sent
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Top Exact Data Reviews

Critical Review

"Extremely Disappointed with Recent Customer Service Experience"

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Dear Exact Data, I am writing to express my extreme disappointment and frustration following a recent interaction with one of your representatives, Gabriella....

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Anonymous
map-marker Philadelphia, Pennsylvania

Don't ever use exact data

Don't ever use exact data

Got a list of 5000 names over 1000 returned for bad addresses. I've been in mail order forever this the worst company ever.

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Columbus, Georgia

Extremely Disappointed with Recent Customer Service Experience

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Contains 1 confidential file for company representatives

Dear Exact Data,

I am writing to express my extreme disappointment and frustration following a recent interaction with one of your representatives, Gabriella. During a phone call at 6:45pm EST, I was met with an unacceptably rude and dismissive attitude, which has left me feeling deeply dissatisfied with the level of service provided by your company.

Despite the call taking place after hours, Gabriella answered and proceeded to handle the conversation in a manner that was both unprofessional and disrespectful.

Instead of addressing my concerns, she abruptly interrupted me and insisted that I call back the following day due to the time being after hours. This response was not only discourteous but also failed to acknowledge the importance of addressing customer inquiries in a timely and respectful manner.

Furthermore, I was taken aback when Gabriella proceeded to disclose information about my account, including the name of my account manager, Amanda. Which means to me you already know that I am calling because it's obvious that my order has not been fulfilled. The reason for my call, which I expected to be handled with care and urgency, was to address the lack of services rendered despite placing an order on May 11th, 2024.

As of today, May 30th, 2204, I have not received any services or even a courtesy call to explain the delay. This level of disregard for a customer's time and trust is entirely unacceptable and has left me with no choice but to consider canceling my order and seeking a refund.

I trust that you understand the gravity of this situation and the impact it has had on my perception of your company. As a customer, I expect to be treated with respect, professionalism, and a genuine commitment to addressing my concerns. I sincerely hope that this matter will be addressed promptly and with the seriousness it deserves.

I look forward to a swift and satisfactory resolution to this issue.

Your urgent attention to this matter is greatly appreciated.

Sincerely,

Dr. Casuel Pitts

View full review

User's recommendation: NEVER

julie b Pkm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

ZERO starts. SCAMMERS and THIEVES!

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ExactData has no product integrity. Lists are NOT what the sales people tell you they are.

They're outdated and the lists are stacked with multiple contacts that are not in the target. Pass the word along.

It won't be long until they're out of business. I reported them to the National Direct Marketers Association as "STAY AWAY."

View full review
Loss:
$900

Preferred solution: Full refund

User's recommendation: Block them from your inbox.

Adam T Rma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible Company

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AVOID THEM. Horrible company.

I wish I could give negative stars. Scammed me and blocked my refund. This company gave me 10,000 phone numbers and addresses for potential foreclosure clients. I sent out 500 letters.

I got 25% return to sender and at least 25% of the people called me cursing me out and threatening my very successful and honorable business. I had to apologize too many times.

Not one person was in foreclosure. The list was fake after many promises from this fake company.

View full review
Loss:
$1500
Cons:
  • Horrible experience
  • Salesmen deception

Preferred solution: Full refund

Gregory K Nwq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paid for them to send 44,000 emails to a B2B list - Horrible experience

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I suggest you Stay Far-Far Away from this company!

I paid them over $5000 to send 44,000 emails to a list of companies they provided. The result: Over 99% of the clicks to our web site were from just a small handful of IP addresses - which is not normal!

Plus almost all traffic to our site immediately bounced. These replies were totally NOT normal responses that we would expect to see.

I provided Michael and others at Exact Data with log files showing details of the suspect traffic and common IP address, which they said did not prove anything. We tried to get a refund and was ignored.

Promises are all you'll get with this company!

View full review
Loss:
$5
Cons:
  • Ignored request for refund
  • Horrible experience

Preferred solution: Full refund

User's recommendation: Stay away. Save your money

Anonymous
map-marker Silver City, New Mexico

Awful

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Their list is outdated. Has emails that have been canceled years ago and DOES NOT have emails that have been in use for years.

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User's recommendation: Don't use Exact Data.

Donald M Fto

STAY AWAY!

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This company sold a mailing list to us for over $700.00 which wound up in a basement of the company we tried to do business with because none of the employees on the mailing list existed.

When we called Exact Data to discuss a refund we were double-talked and told we were issued a refund case number which also did not exist when we checked on it twice with other company departments. Both of the men we talked to were senior level executives.

We have since discovered that the company also has many complaints from former employees.

We intend to contact their local consumer protection agency and state attorney generals office.

View full review
Loss:
$700
Cons:
  • Simply bait and switch

Preferred solution: Full refund

Luke T Txg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stay Away from Exact Data

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Promised the Moon and delivered Junk Data. Example: From a purchased list of 5000 contacts that they say they obtained in the last 30 days, the 1 lead we got said 7 to 8 years ago.

Contacted to complain: salesman left the company, deflected my complaint with no offer to compensate.

Anyone up for a Mass Action Lawsuit?

View full review
Loss:
$850
Cons:
  • Bait and switch
  • Worthless info sent to me
  • Salesmen deception
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Tom Z Crr

Stay Away

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Purchased 1000 leads as a trial, 20% were bad! When I asked to replace the 200 bad ones was told I would have to purchase the $500.00 plan and they would add 200 to it!

So I have purchase more to get what I paid for the first time! No way.

View full review
Loss:
$36
Cons:
  • Salesmen deception
Reason of review:
Bad quality

Preferred solution: Replace the bad emails

Anonymous
map-marker Carlsbad, California

Don't do it

Zero stars. Total scam.

The worst list I have ever worked! The price was cheap and now I know why- the data was so bad, I spent days trying to make contact with a any person on the list! When I was lucky enough to get a live person, they never heard of the name on the list or many times was not the right company at all. Do not deal with this company.

They will make you look bad to your prospects and boss. #exactdatasucks

View full review
Victor H Evl

Still owes my company money after 6 months

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Updated by user Nov 25, 2019

Still no word from Exact Data. This is exactly what is expected for a bad company. Never use them!

Updated by user Oct 18, 2019

Talked with Exact Data multiple times, they would look for an exception but nothing ever happened.

Original review Oct 17, 2019

We purchased a list from Exact Data and well over 1/4 of the list was garbage. They agreed.

Then because the company switched bank accounts, they said they would only refund the money to the original bank. We requested them to send a check. They refused. So my suggestion to any business looking at purchasing a list from Exact Data: Don't unless you don't care the accuracy of your list.

They promise great results and we got 0.001% responses.... keep that in mind when you buy from them.

View full review
Loss:
$660
Cons:
  • Dont want to refund for their poor list
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Worst customer service and garbage data

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I can't believe they call themselves exact data. They gave us absolutely garbage data.

And forget about getting any refund or even a response from them. Once the charge is on the credit card, you are screwed.

View full review
Cons:
  • Awful data and awful people
  • Salesmen deception
  • Worthless info sent to me
Reason of review:
Bad quality

Preferred solution: Full refund

Can G

Wrong list, terrible service

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They didn’t give me the leads that I requested. I disputed the charge with the bank and they were fighting it.

I will be contacting my lawyer about this firm.

Do not use them, absolute rip off.

I spent $600 for around 6000 leads.

If you are thinking about going with this company. Please take all of the negative 1 stars advice and do not do business with this company.

The salesmen will completely lie to you and tell you that they will give you those exact leads that you desire.

It’s a complete lie.

You will not receive the correct leads, and if you do. Rarely any of them will be worth contacting.

View full review
Loss:
$600
Pros:
  • Great lying salemen
Cons:
  • Wrong leads
  • Salesmen deception
Reason of review:
Bad quality

Preferred solution: Full refund

Ray W Lbb

What a waist

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Bought 5000 leads.The leads are home phones that nobody answers on a regular basis.Having a chance to actually speak to someone is nearly nill. After paying for these so called good leads, your chance for value or refund nonexistence.

Big regrets for good results? Go ahead waist you money.

View full review
Loss:
$500
Pros:
  • Could use data for mailing i suppose
Reason of review:
Warranty issue

Preferred solution: Full refund

Ray W Lbb

What a waist

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Bought 5000 leads.The leads are home phones that nobody answers on a regular basis.Having a chance to actually speak to someone is nearly nill. After paying for these so called good leads, your chance for value or refund nonexistence.

Big regrets for good results? Go ahead waist you money.

View full review
Steven J Qus

Avoid like the plague

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A classic bait and switch company of the worst kind. Promised me a list of 3,000 for our email campaign.

Sample list they sent me of 5 customers was gold. The actual list received of 3,000 had less than 350 actual clients that fit the target audience we agreed upon. Over 60% of those emails bounced. They sent me a second list that was even farther away from the target list we needed.

They are not interested in working this out.

No useable list...no refund.. Buyer beware...

View full review
Loss:
$500
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

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