Exact Data
Reviews and Complaints

We were spammed by Anthony Bosniack and Amir Patel who work for a company called Exact Data who solicited us by email to purchase a list of leads from them. I knew that most of these companies where scams and usually nothing good comes from these types of emails, but we decided to roll the dice and try it out. We hedged our bets a bit and just purchased a very small sample list of leads from Exact Data for $750 before we purchased the package they were pitching us at just north of $12,000.

My reasoning for doing this was I was very skeptical of just how up-to-date and current the contacts would be. I was very skeptical of what the individuals we were dealing with whose names were Anthony Bosniack and Amir Patel (Divisional Manager’s) and the way he talked with such certainty on how they guaranteed a delivery rate of 90% of all their leads. I told him that I was going to check the leads for accuracy and that was the reason for purchasing the smaller sample list.

I researched a total of 50 leads from the list we had procured which was mostly comprised of public colleges and universities. One of the reasons I wanted this vertical is because I knew that most publicly funded universities posted their email contact info of the types of C-level individuals we normally did business with on their website, so I could relatively easily verify their accuracy. Of the 65 I looked up only 19 were correct!

Since I discovered this I immediately asked for a refund. The way that Anthony Bosniack and Amir Patel responded really surprised me. They never apologized for this they just attacked me. It was as If this happens so much that they have a script that they work from with objection rebuttals to deal with unhappy clients that feel like they got ripped off.

He now is saying that even though it is mathematically impossible for Exact Data to meet the criteria they promised with the leads we purchased having a 90% deliverability rate after my research. Anthony Bosniack is now saying that I need to furnish him with a report listing all the email addresses that hard bounce and he will give me a credit towards more leads. Why would I want more bad leads??

After doing more research on Exact Data I found them on scam advisor and rip-off report and loads of bad reviews. I should have looked them up better beforehand. Buyer beware these guys are sales sharks that will say anything to get you money.

Exact Data is anything but exact! They saddle you little catches to justify the *** lists they supply.

Terms like "Emails when available" particularly when they know you're doing an email campaign. They give you a list, charge you for it then tell you it doesn't have many email addresses because they're "when available."

I bought a list of 8000 names for the purpose of doing an email campaign. The list only had 99 email addresses. I went into explicit detail about my campaign even to ask the sales rep, Rafat, to scan them to make sure they fit my criteria.

He assured me he did but he didn't tell me how few there were.

Their excuse was, "it hard to get email addresses in my category." Really??

Should have just said so and I'd find another source. The list is worthless, just like Exact Data.

I bought 6500 email addresses that they guaranteed would all be valid and even offered to replace the ones that came back invalid. I went back and forth with them on price and finally decided to do it.

I don't use a bulk email server and instead sent out independent emails one by one. After sending 18 of them, over half came back undeliverable. 3 were businesses that hadn't been in business for years. The biggest red flag was that there was a HUGE percentage of @***.com addresses which I haven't seen in decades.

I contacted them for a refund, they said that if I could show an undeliverable rate of over 10% they would happily refund me. I sent out an email blast and 15% of them came back undeliverable. I sent Matt Waechter matt.waechter@***.com a screen shot of the 15% rate. He never responded.

4 more emails and 2 voicemails later he still hasn't responded.

I now have to go through the 90 day chargeback process because Matt refuses to uphold his end of the deal. Do yourself a favor and don't do business with Exactdata!

There was a time 5+ years ago where I can see a marginal review might be warranted, however, I work with multiple people at Exact and they are fabulous. If you are not familiar with working with data then you need to spend some time getting familiar with the nuances. Contact information has a shelf life, often very short, and in the case of education data the attrition rate hovers around 20% annually. If your expectations are to have 95-100% accuracy you should consider ducking out of your marketing position. Once you are armed with some knowledge then take a dip in the pool. The water is warm. ED is a good company to work with.

Charles Isham

CEO, K12 Data Group.

K12 Data, Inc.

Physician Data

Peertopia

They charged me 2800 dollars and was told i will get a good response...GUESS WHAT..NOT ONE...ZERO....They were awful. They did a test and the email they sent me went to my junk mail...i should have known them. Then the manager Ali did nothing...This place is a scam

They had close to 16,000 email addresses for college students I wanted to target for an ad. I can't find anyone that received the emails and my $875 is gone!

I should have at least GOT ONE response out of 16,000 email! I also missed my target since this was a seasonal business and I lost out on this years business. Don't waste your time with Exact Data.

I thought these guys were legit because of the website and marketing. Don't fall for that.

They were also trying to hook me into three email campaigns to make sure we get to our target.

When you can't get at least one response out of 16,000 emails, something is wrong! Bad Data!

I purchased a list from Exact Data but what I received was not what my company ordered/not at what we agreed upon. The data is utterly unusable because of this.

Bottom line: I paid $750 for something. Exact Data provided me with completely unusable data. What they provided was not what we agreed to. I would like my money back.

Furthermore, Exact Data rips people off by pointing to a clause in their contract that is far too pro-them and screw the customer. The clause says, “All sales final,” and leaves little recourse for the many customers they rip off.

Efforts to work with Exact Data directly, with salesperson Stuart Love, went ignored, and again, the data provided failed to be what was agreed to in the contract, likely because they don’t have the data to fulfill the exact order, prompting them to fill in with unusable data. It’s telling that they have more than 65 BBB customer complaints leveled against them.